No products in the basket.
Tough Decking – Frequently Asked Questions
Our Frequently Asked Questions page is designed to help you find answers to the most common questions regarding the purchase, installation, and ongoing maintenance of Composite Decking.
Although we try to answer every question asked of us, there may be times when your particular installation is far more complicated. In this instance, if you can’t find the answers to your questions here, we advise that you give us a call during office hours to discuss your project.
Filter FAQ’s Categories
Planning & General QuestionsInstallation & MaintenanceWarranty & After Sales SupportShow AllWarranty & After Sales Support (4)
If your composite decking boards have moved on the joists, there are a few steps you can take to fix the problem:
- Identify the cause: First, try to identify the cause of the movement. It could be due to expansion and contraction caused by changes in temperature and moisture levels, or it could be due to improper installation.
- Check the joists: Make sure the joists are properly spaced and level. If they are not, adjust them as needed.
- Re-position the boards: Gently re-position the boards back into place, making sure they are properly seated on the joists.
- Secure the boards: Secure the boards to the joists using composite deck screws or hidden fasteners, making sure they are spaced properly to allow for expansion and contraction.
- Consider adding additional support: If the problem persists, consider adding additional support, such as blocking between the joists or adding extra joists.
Unwanted products can be returned for a full refund within 30 days from the date you took delivery.
Returned goods must be returned in their original unused condition.
Further details about our refund and returns process can be found here: Returns & Refunds
Because the decking is uniquely uncapped, minor scratches or dents caused by pets or heavy garden furniture can be easily sanded out with fine grade sandpaper.
If the boards do warp, splinter or break, then please contact our technical team at your earliest convenience.
When you receive your order invoice by email it will include a tracking link with parcel/consignment reference. If you click the link and enter your reference number you can track your delivery. Depending on the courier/carrier you maybe asked to enter your delivery postcode.
If you have signed up for a Tough Decking Account, you can also track your orders via the: www.toughdecking.co.uk/my-account/orders/ page. Just select the order you wish to track. If tracking has been provided it will appear at the top of the order.
